Terms and Conditions

“Customer” is you - the person/s buying the products as specified on the invoice, document or order.
“Polyforma” means the brand that is owned by Casa Forte Group Pty Ltd ABN 31159226481
“Products” means all products, goods or services supplied by Polyforma to the Customer at the Customer’s request.

All prices are in Australian dollars.

Full payment of goods is due prior to delivery. We accept the following forms of payment:

EFT, Credit Card, PayPal, Shop Pay

If you would like us to hold Polyforma products, a 50% deposit is require. When you are ready for the products to be sent to you, pay the final 50% balance prior to delivery (to be advised). Please contact us on tb@casafortegroup.com to arrange this. If products are unavailable at the time of an order you may place the item on back order to secure products when they come back in stock.

Delivery costs are detailed separately on each invoice and are in addition to the prices specified on the Polyforma site. Once delivery is scheduled the Customer must be available to take delivery by receipt or collection of the Products when they are scheduled for delivery. 

As we use Third Parties for Delivery, this is to the kerb only, and does not offer unwrapping and placement of the Products or the movement of goods through the property. If the Customer uses their own transportation for Delivery of the Products, Polyforma is not liable for any claims against defects/damages to the Products as a result of Delivery.

Delivery is by courier and will be delivered to your door at street level. If you require assistance to carry pots inside or upstairs we will need to organise a removalist and a quote provided.

Delivery (“Delivery”) of the Products is taken to occur at the time that:

The Customer or the Customer’s nominated carrier delivers the Products at the Customer’s address; or

The Company (or Polyforma’s nominated carrier) delivers the Goods to the Customer’s nominated address even if the Customer is not present at the address.

Defects and Returns
We inspect all products prior to packing and shipping but are conscious that we want our Polyforma products to be delivered to you in the same condition. Please inspect the Products when you receive them. You need to notify Polyforma within 24 hours of acceptance of Products, in writing of any evident defect/damage, shortage, or failure to comply with the description or quote.
We cannot accept any fault post 24 hours. Polyforma does not offer an ongoing warranty once the products are installed. This is due to the nature of the Products and the exposure to the elements, water, soil etc. If you change your mind, unfortunately Polyforma cannot accept returns, exchanges or provide a refund. Full refunds including shipping costs will be available in the instance of a major fault/defect as per Australian Consumer Law.
Should a valid warranty claim be made, Polyforma is not liable for any costs associated or incurred by the customer as a result of removing & re-installation of faulty pots.

If you have requested drainage holes, we are unable to accept returns.

Any modifications or changes made to the Products will automatically void all warranty.

Natural Variations in Polyforma Pots
Polyforma pots are handcrafted so there will be some variations – this is what we love about them. Over time you acknowledge that they may expand, or distort as a result of exposure to heat, cold, weather or mark or stain when exposed to certain substances.

By placing an order for or accepting delivery of goods, the Customer is taken to have exclusively accepted, and is bound by, these terms and conditions. These terms and conditions may only be amended with Polyforma’s consent in writing.

Polyforma respects your privacy and this is an important part of our relationship with our customers. The following privacy policy applies to all Polyforma users, and conforms to Internet privacy standards.

If you have questions or concerns contact us on tb@casafortegroup.com

Collection of Information
We may require information from you in order to provide the best service possible whilst using the Polyforma site. This may include all correspondence particularly in regard to sales, support and accounts. This may be via the telephone, email, mail, or directly through our site.

Any details collected from customers is required in order to provide you with our products and/or services, and a high level of customer service.

Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, the platform encrypts that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

Access to Collected Information
At any time you may request us to update, delete or deactivate your details and information by emailing tb@casafortegroup.com

Polyforma uses personally identifiable information for essential communications, such as emails, accounts information, and delivery details. We may also use this information for other purposes, including promotional emails or special offers that may interest you. If at any time a customer wishes not to receive such correspondence, just request to be removed from any mailing lists by emailing us at tb@casafortegroup.com

Third Parties
Polyforma may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service e.g. such as delivering your Polyforma products.

These third parties are prohibited from using your personally identifiable information for any other purpose.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this